Author name: zainarif

According to a survey, call centers with a First Call Resolution (FCR) rate of 74% or higher can boost your business by 20% and can reduce the average cost per customer service call ranging between $2.70 and $5.60.  With the technology evolving and the world of B2B commerce growing 200 times, the importance of strong

Many businesses are understandably hesitant to change their sales process, particularly if it’s consistently generating revenue. However, in B2B sales, risk aversion can blind sales teams to open opportunities for sales process optimization to accomplish better revenue with less effort or fewer resources. Plus, B2Bs understand that optimization is important as something that worked six

Sellers love to sell and close. But in the marathon of sales, closing is the home stretch. What’s equally as important as closing, if not more, if mapping out your journey to get there.  Like the top marathon runners, the best salespeople log their steps and embrace the journey to success. That’s how a sales

B2B lead nurturing has become an essential component of successful sales and marketing strategies. Businesses across industries rely on capturing and nurturing leads to drive revenue, making it a critical part of the sales process.   Did you know that businesses that excel at B2B lead nurturing generate 50% more sales-ready leads at a 33%